Thursday 6th December 2012 saw a routine CQC inspection carried out at the practice. The purpose of the visit was to check that essential standards of quality and safety are being met. The inspector looked at the treatment records of people who use our service. They talked to our patients and also the staff.
We are delighted to announce that all 5 outcomes inspected were passed with flying colours and all standards are being met. The Grosvenor House team received some excellent comments from the inspector. A copy of the report is available on the CQC website and also available at the practice.
Alison is relishing her new role combining great enthusiasm with excellent manual dexterity & good hand-eye coordination. As a mother of two teenage boys she is in the unique position of being able to relate to the young patients while also empathising with the parents. We have recently appointed a dedicated Patient Care Co-ordinator, Pip Goldsmith. The Co-ordinator’s role is to spend time with patients, listening to their needs & concerns, answering any questions they may have relating to their treatment & discussing all the possible treatment options. Pip who has been part of the Grosvenor House team for ten years, is also a fully qualified dental nurse & able to offer oral hygiene advice to patients to help them to maintain their dental health during treatment. We have received positive feedback from patients who have met with Pip. The Grosvenor House team donned wigs & held patient competitions to raise funds supporting Red Nose Day. Thank you to all the patients who contributed over the two days. We raised over £90. The practice team are constantly looking for ways to develop even better service levels for our patients whilst visiting the practice & to help us achieve this Alison Burns has recently embarked on the Warwick University Orthodontic Therapist course. Alison is already a well-established member of the Grosvenor House team & therefore well known to many of our patients. This is an extremely exciting development for Alison & the practice & we hope it will help shorten our treatment times even further when she qualifies later in the summer.
We are delighted to announce that all 5 outcomes inspected were passed with flying colours and all standards are being met. The Grosvenor House team received some excellent comments from the inspector. A copy of the report is available on the CQC website and also available at the practice.
Results of Inspection:
We now have a fully qualified Orthodontic Therapist, Alison Burns, who works alongside Tim. Alison who qualified in August 2011, is a well-established member of the Grosvenor House team & already well known to many of our patients. Her appointment has helped ensure that we do not have a waiting list to see new patients & commence treatment. Together Tim & Alison will be able to maintain the high clinical standard we have established whilst streamlining & improving the service to our patients.Alison is relishing her new role combining great enthusiasm with excellent manual dexterity & good hand-eye coordination. As a mother of two teenage boys she is in the unique position of being able to relate to the young patients while also empathising with the parents. We have recently appointed a dedicated Patient Care Co-ordinator, Pip Goldsmith. The Co-ordinator’s role is to spend time with patients, listening to their needs & concerns, answering any questions they may have relating to their treatment & discussing all the possible treatment options. Pip who has been part of the Grosvenor House team for ten years, is also a fully qualified dental nurse & able to offer oral hygiene advice to patients to help them to maintain their dental health during treatment. We have received positive feedback from patients who have met with Pip. The Grosvenor House team donned wigs & held patient competitions to raise funds supporting Red Nose Day. Thank you to all the patients who contributed over the two days. We raised over £90. The practice team are constantly looking for ways to develop even better service levels for our patients whilst visiting the practice & to help us achieve this Alison Burns has recently embarked on the Warwick University Orthodontic Therapist course. Alison is already a well-established member of the Grosvenor House team & therefore well known to many of our patients. This is an extremely exciting development for Alison & the practice & we hope it will help shorten our treatment times even further when she qualifies later in the summer.
